View Pending Messages
This short user guide will allow you to view the messages that you currently have pending a response in Text Chat.
Once you have logged on to the Cloud Portal and launched Text Chat, use the navigation menu on the left of the screen to select SMS Text Operative and then Message Pending.
Here you can see all the messages that are pending a response from you, to pick up these messages you need to go to the Current Message page. You can only view messages here, not take any action.
This page can enable you or your supervisor to prioritise your messages and monitor your workload.