Pick up New Messages
This short user guide will show you how to pick up the next pending message in your queue in Text Chat.
Once you have logged on to the Cloud Portal and launched Text Chat, use the navigation menu on the left of the screen to select SMS Text Operative and then Current Message.
In order to start a new conversation, you must complete your current conversation (i.e. reply to the current waiting message). Once you have done so the next pending message will be automatically pulled through. In the instance that you need to manually retrieve messages you can click Get Message, which is located in the top right hand corner of the screen.
To move on to the next conversation, respond to the current message or click on Ignore.