This short user guide will show you how to create a Message Rule in Campaign Manager to handle your inbound messages.
Once you have logged on to the Cloud Portal and launched Campaign Manager, use the navigation menu on the left of the screen to select Campaigns and then Rules, here you will be able to see all your current Message Rules, to create a new rule click New Rule.
The page will then show the space where you can enter a name for your rule, enter your chosen name and select Next.
The next stage is to choose your rule conditions. Select what you want Campaign Manager to recognise about the messages. Click on the tick box next to the condition to include (e.g. where message body starts with specific words). Once you select a condition, Campaign Manager will prompt for the details (e.g. Where message body starts with HELLO)
Finally you must define the rule actions – select what you want Message Manager to do with the message when it receives it. Click on the tick box next to the action you want to apply (e.g. Reply with message). Once you select the action Campaign Manager will prompt you for the details (e.g. Reply with message ‘Hi there, thanks for texting in. We will call you back as soon as possible’).
Once you have entered the details and clicked Next, you will be presented with a page summarising the rule, just click Save to save the rule and the Done to return to the Rules homepage.
On the homepage you will see it alphabetically in the list. On this page you can also amend or delete your rules, by clicking the relevant icon.
If you click on the description hyperlink next to any of your rules, a pop up will appear detailing the conditions of that Rule.
NOTE: Message rules can also be created to forward inbounds to appropriate URL's based on the keyword in the message content. However, ensure that inbound forwarding is not set up on both Campaign manager and Platform which will result in the URL being forwarded by both the services resulting in duplicate inbounds.