Create new Message Rules:
This short user guide will show you how to create a Message Rule in Message Manager to handle your inbound messages.
Once you have logged on to the Cloud Portal and launched Message Manager select Message Rules, here you will be able to see all your current Message Rules, to create a new rule click “Add New Rule”.
The window will then change to show options to select Rule Name, Rule Conditions and Rule Actions.
- Rule Name – enter the name you wish to apply to this rule.
- Rule Conditions – Select what you want Message Manager to recognise about the messages. Click on “Add Rule Conditions” and a drop down appears for you to select the condition you wish to apply (e.g. where message body starts with specific words). Once you select a condition, Message Manager will prompt for the details (e.g. Where message body starts with HELLO)
- Rule Actions – select what you want Message Manager to do with the message when it receives it. Click on “Add Rule Actions” and a drop down will appear for you to select the action you wish to apply (e.g. Reply with message). Once you select the action Message Manager will prompt you for the details (e.g. Reply with message ‘Hi there, thanks for texting in. We will call you back as soon as possible’).
- You can easily delete either a condition or action by clicking the trash can. An attention dialog will appear to check you are sure you want to delete it. Simply click “Yes”.
Once you click “Save” your rule will be saved and you will be returned to the Message Rule home page, where you will see it in the list with a ‘new’ icon next to it. On this page you can also amend, disable or delete your rules, by clicking the relevant icon.
A summary of your rule will be visible below the name of each of your rules. To choose a different rule, click on it's name.
If you choose to set up an automated response to an inbound message using rules, all outbound auto responses will be stored in the AutoResponse Messages folder in the Sent Items in Message Manager.