Email to SMS is a very useful tool that enable the user to send messages to a mobile phone by sending an e-mail, however, this mechanism can fail unexpectedly due to the user unknowingly supplying incorrect data.
Common issues are:
Messages can't be sent because they contain invalid characters. Often due to images or non standardised text in the user's auto signature. Using the #end# character in the e-mail will terminate the text message at this point and prevent these issues.
The message never arrives at the phone because the the user has sent the message to an @e-txt.com address rather than an @e-txt.co.uk address.
The message is rejected because the message is greater than 160 characters and the user has specified 'Reject' for long messages. Change the options to 'Truncate' to send the first 160 characters or 'Split' to send multiple messages.
Note: Use 'Split' with caution for example an e-mail forwarded to an @e-txt.co.uk number will attempt to send the first 4000 characters of the e-mail chain unless a #end# tag is used.