Managing Opt outs:
This short user guide will show you how to manage opt outs in your Campaign Manager account.
Once you have logged on to the Cloud Portal and launched Campaign Manager you can search your current opted out contacts using the blacklist.
Individual Opt Outs
If you want to manually opt out contacts individually. You can go to Manage under contacts and search for the contact you need to opt out. This is most easily done by searching for the mobile numbers.
Once you have found the contact you are looking for, click "View Contacts" to see the contact's individual record. Here you can tick or un-tick the box to opt out that contact.
Bulk Opt Outs
To opt contacts out in bulk you can import a file of opt outs, just as you normally import but with an additional column labelled Opt Out. This column should include the word TRUE next to any mobile number you would like to opt out.
When you import this file you can follow the usual steps but when you come to mapping the fields of your data, map the field "Opt Out" in your data file to the field "OptOut" on Campaign Manager. This will force Campaign Manager to import and new contacts on your file as Opt Outs and any existing contacts will be opted out.
Bulk Opt Ins
To change opted out contacts back to opted in you can import a file of Opt Ins. It is very important that you ensure that those customers who you opt in have chosen to receive SMS from you.
To import opt ins, you must have a data file just as you normally import but with an additional column labelled Opt Out. This column should include the word FALSE next to any mobile number you would like to opt out.
To enable opt ins, when you are importing your file, check the box that says "Allow Opt Ins". This will initiate a warning pop up. If you are sure you want to opt the customers in your file back in, click "OK - I Understand". This will allow you to update any existing contacts that are opted out and opt them back in.
If you do not want to opt those contacts back in click "Do not allow Opt ins".