To automatically respond to and manage your inbound messages you can use Rules, select Rules under the campaigns section to go to the Rules page where you review current Rules and create new ones.
To create a new rule click ‘Create Rule’.
You need to;
- Name your new rule
- Choose your rule conditions – how the message should be recognised
- Enter the relevant details to define the rule condition
- Choose your rule actions – what should be done with the message
- Enter the relevant details to define the rule action
Click ‘Save’ to save the rule which returns you to the Rules page where you can edit or delete your rules, by clicking the relevant icon.
If you click on the View Summary hyperlink next to any of your rules, a pop-up will appear detailing the conditions of that Rule.