A trigger is an event which occurs either on a mobile devices within an app that users the Donky SDK or is detected by the Donky Network, this event can be used to initiate one or more actions either locally on the device or on the Donky network.
The event of the trigger is based around a set of types, these are items that the Donky Network is capable of recognising and taking action upon currently.
Available trigger types include:
A geo-fence is a geographical area that is monitored by the device. When a device crossed the boundary of the fence, either inbound or outbound, an event is triggered.
A beacon is a BLE (Bluetooth low energy) transmitter that can be detected by a mobile device when it is within range. When the device detects the beacon the event is triggered.
This trigger is generic and can be invoked by calling an API on the Donky SDK. This means that triggers can take place for any in-app activity, such as; purchasing, registration for a service, click events etc.
Trigger an event when any user has been inactive for a selected amount of time.
Trigger an event when a new user is added to the network.
Period from registration
Trigger an event when a user has been an active user on the network for a certain amount of time.
Trigger an event to take place a specified time.
These types of triggers can be used in combination with one or more of the below actions…
Available triggers actions include:
Send a message
Send a message to the device that triggered the event. This can be a push notification, chat message or rich message.
Send a pre-deployed message
Activate a message that has been hidden within the device. This is used to increase the chance of the message being delivered. The message is sent to the device on activation of the trigger in the Donky network and then only activated inside the inbox when the trigger event occurs.
Notify an external system
Donky is capable of communicating the trigger event to any third party system. This can be used to update a CRM or communicate with a database.
(only applicable to geo-fences and beacons)